Refund & Cancellation Policy

This policy applies to purchases from AI Face Swap Live. It forms part of our Terms of Service. Amounts and allowances are shown on the Pricing page and at checkout.

Canceling a subscription

You can cancel automatic renewal in Billing. Cancel before the next renewal date and check that the subscription shows renewal is canceled. If the control does not work, open a Support ticket so we can help; do not assume closing the browser or stopping generation cancels a subscription.

Cancellation stops the next renewal. It does not automatically refund the current period or remove already-issued credits. For an annual subscription paid in advance, the remaining monthly grants continue during the paid annual term. Each subscription grant retains its original 60-day expiry. You do not have to renew solely to use an unexpired grant.

One-time credit packs have no recurring charge and no scheduled expiry. There is no subscription to cancel for a pack. Account deletion forfeits all remaining credits and future grants, and does not itself request a refund.

Refund eligibility depends on usage

Unused or lightly used purchases may be eligible for a refund. We review requests individually, taking into account the credits used, the service delivered, and the circumstances of the request. This applies to initial monthly or annual subscription payments, renewal payments, and one-time packs. Eligibility does not guarantee a full refund.

We assess the particular purchase rather than your entire account. For an annual purchase, we consider usage from its monthly credit batches. Stop using the affected credits while your request is reviewed so the usage record remains clear.

Payment errors and service problems

Contact Support if you see a duplicate charge, paid credits that were not delivered, an incorrect usage deduction, or a technical failure that prevented the paid service from being provided. Include the order number and relevant session time so we can check the records. These issues are reviewed separately from ordinary change-of-mind requests, including when some credits have already been used.

For a confirmed error, we will correct the affected credit balance, complete delivery, or refund the affected payment or portion, as appropriate to the issue and your rights under applicable law. A credit adjustment does not replace a cash refund where you are entitled to one. If a charge is duplicated, the duplicate will be refunded once verified.

Used purchases and partial periods

We generally do not refund consumed credits or completed service usage, except where required by law or approved after individual review, including an eligible lightly used purchase. Canceling an annual plan does not automatically create a prorated refund for unused months. We will still review service failures and any statutory refund or withdrawal rights; these are not excluded by this policy.

AI results can vary with lighting, pose, references, and connectivity. We cannot guarantee a particular resemblance, but this does not remove rights relating to a defective or materially misdescribed service.

How to request a refund

1. Sign in and open a Support ticket.
2. Include the order or receipt number, purchase date, amount, and a short description of the request. Include a session identifier or screenshot if relevant; never send full card details, passwords, or identity documents.
3. Check the ticket for our reply. We may need additional information to identify the payment or investigate the problem. Refunds are reviewed by support rather than issued automatically by the website.

We process refund requests within 5 business days of receipt. This is the time for reviewing your request and communicating the outcome or any additional information needed; it is not a promise that funds will reach your bank within that time. Any shorter legally required deadline takes precedence. Once approved, refunds are submitted to the original payment method. Your payment provider or bank controls when the refund appears; we will provide confirmation when it is submitted. We do not charge a separate refund-processing fee.

When a purchase is refunded, its corresponding credits are removed. For a fully refunded annual purchase, future monthly grants from that purchase stop. Other purchases are unaffected. Refunding a charge and canceling recurring billing are separate actions; when a subscription purchase is fully refunded, we will also cancel its renewal unless you specifically ask us to keep it. For a partial refund, we will explain the credit adjustment and subscription status before it is processed.

Consumer rights

Nothing here excludes mandatory consumer rights. Any applicable statutory cooling-off period, withdrawal right, or remedy for defective services takes precedence over our discretionary refund review. Merely opening an account, accepting these terms, or starting a session is not treated by this policy as an automatic waiver of such rights. Any request for immediate performance and legally required acknowledgment would need to be handled separately.

You may contact your payment provider or relevant consumer authority. Contacting Support first can help us resolve mistakes, but is not a condition for exercising rights that cannot lawfully be restricted.

Related policies

See our Terms of Service for credit validity and usage rules, and our Privacy Policy for information about retained payment and support records. Support currently requires sign-in; keep account access while a request is being resolved where possible.